Claims

If a piece arrives damaged or presents a defect, we will resolve it as quickly as possible. Please follow these steps so we can help you without delays.

1. Inspect on delivery

Check every piece at the moment of delivery. If there is visible damage to the packaging or the product, note it on the delivery receipt.

2. Document

Take clear photos of the damage, the packaging and the product label or SKU.

3. Report within 48 hours

Send your order number, photos and a short description through our contact form. Claims for shipping damage must be reported within 48 hours of delivery.

4. Resolution

Our team will review your case and respond within 2 business days with the next steps: repair, replacement or credit, according to the case and our warranty terms.